Mitigating Difficult Situations in Payroll and Billing

Mitigating difficult situations in payroll and billing is a constant in a small business, as it takes a lot of paperwork to on-board a new hire with a corporation and just as much to ensure they are paid.  When inundated with complicated instructions and forms, people are often quick to sign documents that require more than just a quick glance.  This leads to careless errors, which then leads to your discovery of misunderstood procedures you thought were clearly outlined.  When these errors happen, take a look at the following tips to aid you in mitigating difficult situations in payroll and billing.

  1. Take Deep Breaths – Some problems in billing and payroll are attributed to employees not following instructions. Billing and payroll issues are global ones and are not indicative of the quality of a worker.  So take deep breaths and re-state what may or may not have been already there in the on-boarding documents.  A few simple deep breaths may help you compose yourself to deliver the best possible assistance with a problem, question or incident.
  2. Be Helpful – A submission mistake was made by an employee. The worst action to take would be a vindictive or reproachful one.  Instead, focus on what went wrong and then guide the employee towards the accurate completion of a document.  People generally appreciates help as opposed to reproach.  You know the process inside and out; the employee does not.  Work together and learn something new.  Perhaps the problem occurred because the instructions were clear only to you but not to an employee.
  3. Keep Your Eye On the Prize – The most important strategy you can employ is to stay focused on correcting the situation. Efficiently address errors and work with your team to ensure that the process is correct and procedure is followed.

At the end of the day you want to be respectful, courteous, and understanding of issues that may arise in payroll.  It helps if you work with people who understand that you ‘want them’ to get paid.  It has no direct benefit to you if they do not.  Quite the contrary.  If an employee does their work, at the very least you encourage that they get paid on time and in the correct amount.